Be Good To Your Skin, You Wear It Everyday
Our Terms & Conditions for Online Booking
Initial Consultation and Assessment
All new patients are required to have an initial face to face medical consultation and assessment prior to booking any treatments online. Please note, as Botox is a prescription only medicine, you will need to have an initial consultation to ensure it is safe to prescribe this to you, therefore treatment will not be given on the same day as initial consult, this is a legal requirement.
We do not provide walk in treatments.
Existing patients who Penny has not seen for six months will also need a new consultation before proceeding with any treatment.
Booking and Documentation
All patients are required to complete a medical consultation form 72 hours prior to the appointment - this must be completed prior to attending, this will be sent through to the clients email address via Aesthetics Nurse Software, it is the patient’s responsibility to truthfully disclose all relevant medical information to ensure it is safe for you to have the treatment prior to attending. Failure to disclose may increase the risk of adverse effects from treatments.
Penny can book appointments for you in advance at your consultation if you prefer, instead of booking online.
Payment and Deposits
Under normal circumstances, the following payment terms apply:
Initial consultations including Pigmentation Consultations are free and complimentary.
You are required to pay the full amount for treatments received in clinic, any discount codes will be applied then, for our packages we require 50% of the treatment price in advance and the rest to be paid half way through your treatments in clinic, this includes discounted amounts.
Please see our reschedule and cancellation policy below if there are any issues regarding the appointment date and time.
Rescheduling or Cancelling Your Appointment
To reschedule or cancel your appointment, simply use the link provided at the bottom of your booking confirmation email or SMS text.
Cancellation and No-Show Policies
If you fail to attend your treatment appointment then that treatment or session will be lost.
Cancellations are to be made 72 hours or more prior to your appointment, or you may choose to reschedule your appointment to a more convenient time.
Please note, for cancellation of Cosmelan Treatment we require 14 days notice, any cancellations made after this will result in 50% refundable treatment.
